Author Archives: Stephanie L Stauffer
Thank you for voting us for Excellence in Customer Satisfaction!
Our top priority is to provide outstanding service. In order to assure the ultimate relaxation, a peaceful and calm environment is essential. Please silence your cell phones during your time with us.
We respectfully request that children not accompany their parents during a scheduled spa treatment. We warmly welcome children to Diamond Spa to enjoy age-appropriate treatments of their own, however we ask that an adult be present with them at all times.
All services are scheduled by appointment to ensure a generous amount of time for us to pamper you. Please arrive 15 minutes early to register and complete any necessary paperwork. Out of respect for the appointment times of other guests, an adjustment to your treatment time may be necessary if you arrive late. A credit card is required to guarantee your appointment and reserve your requested time/date for all massage, facial, and group appointments of three or more. Your card will NOT be charged at this time, however you may use it to pay for services at the completion of your appointment.
CANCELLATION & NO CALL/NO SHOW POLICY
We welcome your calls to confirm appointment dates and times, and we kindly request 24 hours notice for cancellations or rescheduling. You will be charged 50% of scheduled service amount if you cancel appointment date/time less than 24 hours prior to session.
Please note that gratuities are not included in any of the service prices (exception noted below). A 15%-20% gratuities is considered average in the industry. We regret that we can not accept tips on credit cards, checks or gift certificates. *A gratuity of 20% will be added for all groups of eight or more.*
New Website Design
We’re excited to share our new website design with you for 2016! Bookmark our page for monthly specials, spa promotions, and purchasing gift certificates. Or signup for our newsletter to get news directly in your inbox. More great online features to be released, stay tuned.
Note Changes to Our Shopping Cart
You can still purchase our gift certificates online by visiting our gift certificate page and selecting the amount you would like to add to a card. Custom amount feature still available! We are now using direct checkout with PayPal, and when you reach the secure PayPal page, you will find our Shipping Options. Please make sure to choose how you’d like to receive your card so that we can process it in a timely manner. We appreciate your help!