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If you need to make, change, or cancel an appointment, please call us at 215.242.4800.
Our top priority is to provide outstanding service. In order to assure the ultimate relaxation, a peaceful and calm environment is essential. Please silence your cell phones during your time with us.
We respectfully request that children not accompany their parents during a scheduled spa treatment. We warmly welcome children to Diamond Spa to enjoy age-appropriate treatments of their own, however we ask that an adult be present with them at all times.
All services are scheduled by appointment to ensure a generous amount of time for us to pamper you. Please arrive 15 minutes early to register and complete any necessary paperwork. Out of respect for the appointment times of other guests, an adjustment to your treatment time may be necessary if you arrive late. A credit card is required to guarantee your appointment and reserve your requested time/date for all massage, facial, and group appointments of three or more. Your card will NOT be charged at this time, however you may use it to pay for services at the completion of your appointment.
CANCELLATION & NO CALL/NO SHOW POLICY
We welcome your calls to confirm appointment dates and times, and we kindly request 24 hours notice for cancellations or rescheduling. You will be charged 50% of scheduled service amount if you cancel appointment date/time less than 24 hours prior to session.
Please note that gratuities are not included in any of the service prices (exception noted below). A 15%-20% gratuities is considered average in the industry. We regret that we can not accept tips on credit cards, checks or gift certificates. *A gratuity of 20% will be added for all groups of eight or more.*
Our Gift Certificates are available for all services and products, and can be purchased for specific treatments or by dollar amount. Great for any occasion, they are a lovely gesture of thoughtfulness and caring for that special friend or loved one.
Gift Certificates are not refundable or transferable.